01
Information we collect
We collect personal information when you choose to connect with Meridian Global Foundation. This may happen when you make a donation, subscribe to our updates, register for an event, nominate a charity, explore a partnership or send us an enquiry.
Depending on how you engage with us, this information may include:
- Your name, email address, phone number and organisation.
- Details you provide in an enquiry, nomination or partnership request.
- Donation, transaction, event registration and receipt information.
- Your communication preferences and the causes or activities you tell us interest you.
We generally collect information directly from you. If you provide information about another person, please make sure you have their permission to share it with us. Only include sensitive information where it is necessary for your enquiry.
02
How we use your information
Your information helps us respond to you and support your involvement with Meridian. We use it to process and acknowledge donations, manage registrations and enquiries, maintain supporter records and share the updates you have asked to receive.
We may also use relevant information to improve our communications, understand engagement with our work, meet record-keeping obligations and protect our website and services from misuse.
03
Staying in touch
If you subscribe to Meridian updates, we may email you about our work, events, charity stories and ways to get involved. You can unsubscribe using the link in our emails or contact us to change your preferences.
Unsubscribing from updates does not prevent us from sending information needed to complete a donation, respond to an enquiry or manage an event you have registered for.
04
Online services and service providers
Our website, online forms and payment services use specialist providers to deliver their functions. Information you submit through these services may be processed by the relevant provider as part of handling your request, registration or donation.
These services may have their own privacy policies and collection notices. Please read the information shown when you submit a form or make a payment. Some providers may process or store information outside Australia. You can contact us with questions about the services used for a particular interaction.
We may share information where needed to deliver a service you request, with your consent, or where disclosure is required or authorised by law.
06
Keeping information safe
Protecting personal information matters to us. We take reasonable steps to safeguard the information we hold from misuse, loss and unauthorised access, modification or disclosure. No online system can guarantee complete security, so please avoid sending sensitive financial or identity documents through a general enquiry form.
We retain information for as long as it is reasonably needed for the purpose it was collected, including relevant legal, accounting and reporting requirements. When it is no longer needed, we take reasonable steps to delete it or remove identifying details, subject to those requirements.
07
Your choices and access
You can choose how much information you share with us. Where practical, you may make a general enquiry without identifying yourself. Some activities, such as issuing a donation receipt or managing an event booking, require enough information to complete your request.
You can ask to access personal information we hold about you or request a correction if it is inaccurate, incomplete or out of date. We may need to verify your identity before responding. If we cannot fulfil a request, we will explain the reason where appropriate.
08
Questions or concerns
If you have a privacy question, want to update your details or wish to raise a concern about how your information has been handled, email admin@meridianglobal.org or use our contact page. Please include enough detail for us to understand and respond to your request.
We will consider your concern and respond as soon as reasonably practicable. If you remain dissatisfied, you can seek guidance from the Office of the Australian Information Commissioner.
09
Changes to this policy
We may update this policy as our website, services or information-handling practices change. The latest version will be available on this page.
